Shipping policy

At Cactose, we are committed to delivering your orders in a timely and safe manner. Please read our shipping policy carefully to understand how we process and ship orders.

Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volumes, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email or phone.

Shipping Time & Delivery

Once dispatched, orders are typically delivered within 4–8 business days, depending on your location and courier service availability.

Delivery timelines may vary due to factors beyond our control, such as:

  • Remote or rural delivery locations

  • Weather conditions

  • Courier partner delays

  • Government regulations or restrictions

Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before completing your purchase. Any promotional free shipping offers will be mentioned on the website or during checkout.

Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking information to monitor the status of your shipment.

Shipping Locations

We currently ship across India. At this time, international shipping is not available unless otherwise mentioned.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate. Cactose is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply.

Damaged or Missing Packages

If you receive a damaged package or if any items are missing, please contact us within 48 hours of delivery with supporting images or videos. We will review the issue and assist you with a replacement or resolution as per our policy.

Contact Us

For any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you.